Compass

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Table of Contents
Introduction
PART ONE:
How It Works
Definitions
Getting Started
Planning for the Trip
Making Reservations
Before the Trip
Taking the Trip
After the Trip
PART TWO:
Introduction
The Role of the A/OPC
Signing up for a Travel Charge Card
Receiving Your Travel Charge Card
On Travel - Using Your Travel Charge Card
Using the ATM
Customer Service/Help
Electronic Access System
The Travel Charge Card Bill
Questioned Charges
Disputed Charges
International Use
Change of Address
Lost or Stolen Travel Charge Card
Payment of the Travel Charge Card Bill
Travel Charge Card Quiz
Home  Quiz
  The Government Travel Charge Card
 

The Role of the A/OPC

The Agency/Organization Program Coordinator (A/OPC) is the primary liaison between you and the bank. The A/OPC:

  • Provides the travel charge card application form to you. Once you complete it, the A/OPC will submit the application for your travel charge card to the bank.
  • Answers questions on the proper use of the travel charge card.
  • Sets electronically controlled spending limits.
  • Requests electronic blocking of merchant codes and can request lifting of the codes.
  • Receives monthly reports to monitor delinquencies.
  • Receives monthly reports to monitor for personal use and/or fraud.
  • Has access to information on all charges made by travel charge card cardholders within their assigned area.
  • May request suspension and/or cancellation of a travel charge card.
  • Reports fraud and delinquency to management.
  • Coordinates bank efforts for salary offset if necessary.
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